77rb Privacy Policy

77rb is a trusted online betting and casino platform serving users in Bangladesh. We believe that protecting your personal information is our fundamental responsibility. This Privacy Policy ("Policy") explains what information we collect when you use 77rb's website and services, how we use it, who we share it with, and how we keep it secure.

This policy applies to all of 77rb's services, websites, and applications. By using our platform, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our services or contact our support team.

77rb may collect the following types of information from you for various purposes:

1.1 Information you provide directly

Information you voluntarily provide when you create an account or use our services on our platform:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Financial information — bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
• Your password (stored in encrypted form)

1.2 Automatically collected information

Some information is collected automatically while you use our platform:

• IP address and device information (model, operating system, browser)
• Data collected through cookies and similar tracking technologies
• Log data — login time, inactivity time, and page visit information
• Gaming activity history and transaction records
• General location information (country/region derived from IP)

1.3 Information received from third parties

In some cases we may receive limited information about you from identity verification agencies or payment processors, but only for the purpose of security and fraud prevention.

77rb uses your information only for lawful and specific purposes. Those purposes are detailed below:

2.1 Account management and service delivery

• To create, verify, and maintain your account
• To process betting, gaming, and financial transactions
• To manage your deposit and withdrawal requests (minimum deposit ৳500, minimum withdrawal ৳800)
• To verify and deliver bonuses and promotional offers
• To manage VIP program benefits

2.2 Security and fraud prevention

• To verify your identity and age (21+)
• To detect and prevent unauthorized access, fraud, and suspicious activity
• To prevent the use of multiple accounts
• To comply with anti-money laundering (AML) policy

2.3 Customer service

• To resolve your complaints and questions via 24/7 live chat and email
• To diagnose and resolve technical issues
• To follow up and ensure your satisfaction

2.4 Responsible gaming

• To identify excessive gaming behavior and provide necessary support
• To manage self-exclusion and limit-setting requests

2.5 Platform improvement

• To improve service quality and develop new features
• For analytical and statistical purposes (in anonymized form)

77rb never sells your personal information to third parties. However, information may be shared in the limited circumstances described below:

3.1 Service providers

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification services, and technology service providers. These providers are required to use the information in accordance with our instructions and may not use it for any other purpose.

3.2 Legal obligations

We may be required to disclose information in accordance with a lawful order from a law enforcement agency or court. In such cases we always disclose only the minimum information required.

3.3 Business changes

If 77rb undergoes any business restructuring, merger, or acquisition, user information may be transferred to the new entity. However, the new entity will be required to comply with this privacy policy.

To ensure the security of your information, 77rb has adopted the latest technical and administrative measures:

4.1 Technical protection

• SSL/TLS encryption: All data transfers between the website and servers are encrypted
• Password hashing: Your password is never stored directly — only its hash value is kept
• Firewall and intrusion detection: Our systems are continuously monitored
• Regular security testing: Periodic security audits are conducted to identify vulnerabilities
• Two-factor authentication (2FA): The option to add an extra layer of protection to your account

4.2 Administrative protection

• Only authorized personnel have access to personal information
• All staff are bound by confidentiality agreements
• Data access is always logged and monitored

However, no transmission of data over the internet can be guaranteed to be completely secure. You are also responsible for the security of your account — use a strong password and do not share it with anyone.

77rb uses cookies and similar technologies to improve your experience and ensure the functionality of the platform. Cookies are small text files stored on your device.

5.1 Types and purposes of cookies

• Essential cookies: Used to maintain login sessions and ensure security — disabling these will prevent the site from working properly
• Functionality cookies: Used to remember your preferences (such as language)
• Analytics cookies: Collect anonymous statistics to understand site usage and improve services

5.2 Cookie controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some services to stop working properly.

77rb retains your information only for as long as necessary. Retention periods are determined based on the type and purpose of the information:

• Account information: For as long as your account is active and for a legally required period after account closure
• Financial transaction records: For the period required under financial regulations
• Support communication history: For a set period for service quality improvement
• Log data: For a limited period for security monitoring
• Marketing preferences: Until you withdraw your consent

When the retention period ends, your information is securely deleted or anonymized in a way that makes it impossible to identify you.

You have the following rights regarding your personal information:

7.1 Right of access

You can find out what information we hold about you. Contact our support team to receive a copy of that information.

7.2 Right to rectification

If any of your information is incomplete or incorrect, you can request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

7.4 Right to restrict processing

In some cases you can request that the processing of your information be restricted, particularly when the accuracy of the information is in dispute.

7.5 Right to object

You can object at any time to the use of your information for direct marketing purposes. Processing will stop as soon as your objection is received.

77rb's services are strictly for users aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is carried out at the time of account registration. If a minor's information enters our system, the account is closed and all information is deleted as soon as it is identified.

If you believe a minor is using our platform, please notify us immediately at [email protected].

77rb's platform may or may not contain links to third-party websites. If it does, those sites have their own privacy policies and 77rb bears no responsibility for them. You are advised to read the privacy policy of any external site before visiting it.

77rb may update this privacy policy from time to time. If any significant changes are made, we will display a notice on the platform or inform you at your registered email address.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. You are therefore advised to review this page regularly.

The "Last updated" date will always be shown at the top of this policy.